We want you to love our products as much as we do. Our comprehensive warranty ensures you have a fantastic experience while giving you total peace of mind.
For 18 months after the date of purchase, we take care of all quality-related issues with a REPLACEMENT or FULL REFUND including covering the return shipping cost within the country of purchase. Reminder: Be sure to use your product as directed.
Registering your Aukey product on our website entitles you to the following benefits:
- Extra 6 months warranty for FREE (this give you total of 24 months of warranty).
- FREE return label for the first 180 days from your purchase date (applicable to defective products only).
- Receive FREE and exclusive discounted Aukey products for testing and review.
Your comprehensive Aukey warranty includes the following coverage:
- 30 Days Worry-Free Money Back Guarantee: Within the first 30 days of your purchase, you can return your product for a full refund, and we will provide a prepaid shipping label.
- 30 to 90 Days: If your product fails due to a manufacturer fault, we will provide a brand new replacement for the defective unit. Aukey will provide a prepaid return shipping label. (If you register your product, use of the prepaid shipping label will be extended to 180 days of the purchase date for defective products.)
- 90 Days to 12 Months: We will replace your defective unit with a brand new one. If you register your product, you will receive an extra 6 months warranty free of charge.
- Contact firstname.lastname@example.org and provide your order number*
- We will issue you with your RMA number and a return shipping address
- Please fill out RMA information at the back, tear off this page and leave it inside your return package for our attention
- We will process your RMA and issue a replacement when we receive your package.
*If your product is purchased from the Amazon Fulfilled channel, please contact Amazon for your return within 30 days of purchase. Thank you.