24-Month Warranty

Hello customers and curious onlookers. Thank you for choosing AUKEY – Your key to friendly, responsive service and the widest selection of mobile tech products. Your new product is covered by our 24-Month Product Warranty. Register your product here.

AUKEY-Web-Desktop-Warranty_03Your new product is covered by our 24-Month Product Warranty. Register your product here.

AUKEY-Web-Desktop-Warranty_03Have a question? Need some help? We’re here for you. Please check out the FAQ section for your product on the product page by searching your model number above, or contact our support team via one of the links below.

AUKEY-Web-Desktop-Warranty_03All set? Enjoy the wonders of your new product.


Warranty Info

For returns within 30 days of your original date of purchase on Amazon, please follow Amazon’s return process. For the remaining 23 months of your product warranty period, if your product fails due to defects in materials or workmanship, please contact our support team at the appropriate address below and include your Amazon order number and product model number.

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24-Month Warranty valid only for products purchased from AukeyDirect on Amazon. If you purchased your product from another seller, please contact them directly for service and warranty terms.


Legal Terms & Conditions

AUKEY’s obligations under this warranty do not apply to any defect, malfunction, or failure as a result of misuse, abuse, improper installation, or use with faulty or improper equipment. Warranty is valid only for products purchased on Amazon from AukeyDirect and operated in the country where product is purchased. A product that is adapted or modified to operate in any country other than the country for which it was designed, manufactured, approved, and/or authorized is not covered under this warranty.

This warranty does not cover damage caused by accident, unauthorized repairs or modifications, improper use of electrical power supply, power surges or other external power supply faults, loss of power, failure to provide manufacturer’s recommended maintenance, product transportation, neglect, vandalism, environmental conditions loss of use during any repair process, or any other conditions whatsoever that are beyond the control of AUKEY.

AUKEY shall have no liability for any incidental, consequential, or special damages. In no event shall this warranty require more than the repair or replacement of any part or parts that are found to be defective within the effective period of the warranty. No refunds will be given. If the necessary replacement parts are not available, AUKEY reserves the right to make product substitutions of equal or greater value in lieu of repair or replacement. This warranty does not extend to the purchase of opened, used, repaired, repackaged, and/or resealed products; including but not limited to sale of such products on internet auction sites and/or sales of such products by surplus or bulk resellers. Any and all warranties or guarantees are void for any products or parts thereof which are repaired, replaced, altered, or modified without the prior express, written consent of AUKEY.